FAQs

FAQs



Why do you need my email?

Mason's Market is an online market. Depending on what's available from our partner farms, we offer beef from different regions, with different cuts, and at different prices. Since our products sell quickly, and many folks have their favorites, we like to give you a heads up by email when we're launching something new.

What kind of ranches do you work with?

We source 100% of our beef directly through independent producers -- never from concentrated feedlots or meat brokers. We shine the spotlight on the producers and their families, and share as much as possible about the breed and how they care for their animals and the environment. This typically means family-run farms and beef that is grass-fed, grass-finished. When you buy on Mason's Market, you will always know exactly where your beef came from, who raised it and how it was raised.

Is Mason's Market good for farmers?

Yes. Farmers face a dilemma: either auction off to the industrial beef world at pennies on the dollar, or finishing out their animals on their own at considerable added cost and effort. Mason's Market helps small producers reach more customers by handling the marketing, support and logistics so their beef can reach many more customers than they can on their own.

When will my credit card be charged?

Your card will be charged when your oder is placed.

Is my credit card secure?

Yes. We use the same secure, 256-bit encrypted payment gateway trusted by OpenTable, Kickstarter, Lyft, Twitter and more. They store your credit card information and are fully PCI-compliant.

When will my order arrive?

Orders are shipped within one business day. We do not ship on Fridays, Saturdays or Sundays, so any order placed after 3 PM ET on a Thursday will ship the following Monday unless the Monday is a Federal Holiday. We ship with plenty of dry ice so it will be nice and cold when you get home. No signature is required for delivery.

How can I view my order status?

We'll email you with shipment tracking number when the order has shipped so you can be sure of when it will arrive and we may just give you a call to make sure you are 100% Satisfied when it arrives.

How will my beef be shipped?

Our steaks are individually vacuum sealed in high quality, airtight cryovac packages to lock in freshness and ensure a long shelf life in your freezer. All are flash-frozen and packed in an insulated box with dry ice for delivery direct to your door. All of our beef is USDA inspected.

Do I need to be around the day my shipment arrives?/

No, you will not need to be home to sign for your package. It will be packed to stay nice and cold for many hours after it arrives. That said, you should plan to unpack it and put it away in your freezer or fridge as soon as possible. After package is confirmed as delivered by the carrier, what happens to it after is your responsibility.

Will I be able to track my delivery?

Yes, we provide your choice of delivery status updates via email.

What exactly will be in my order?

You'll receive the cuts and portions described in each of your selection's descriptions, however dry-aging and preparation may result in slight variances.

What if I still have questions?

We're happy to help. Please email info@masons-market.com or call (704) 489-3335.

How much is shipping?

Shipping is typically $29.99 per order anywhere in the continental United States. Larger orders will cost more with full fee adjusted at checkout.